Frequently Asked Questions
Click on a question below to reveal the answer.
What is Ronnie Scotts?
We are one of the oldest jazz clubs in the world. We opened in 1959 and since that time have featured most of the legendary and popular names in modern jazz and jazz fusion. The club officially reopened on Monday 26th June 2006, after 3 months of refurbishment.
Main Jazz Club (downstairs):
We're a live venue so you need to book tickets in advance to come and see a show. Once you're inside, we allocate you seats and then you can order food and drinks (to be paid for on the night) from your seats, there's a service table throughout the whole show.
Food & Drinks menus available on the tab FOOD & DRINK.
Tickets prices depending on seat allocation (section plan on the ABOUT section).
If a date is not available on the schedule (WHAT'S ON), it means that it hasn't been released yet; so please keep an eye on our website or/and join our newsletter to get the notifications.
Ronnie's Bar upstairs:
Please see RONNIES BAR section on the website.
When is the club open?
7 days a week!
Monday-Saturday from 6pm-3am.
Sunday lunches: 12:00-16:00
Sunday evenings, 6:30pm until 12 midnight (occasionally we are closed on Sundays, please check listings)
Bank Holidays operate on Sunday opening hours.
How do I book?
Telephone the Box Office on +44 (0) 20 7439 0747-option 1. Box office hours are Monday-Friday 10.30-5.30pm
You can also book online by going to the performances section, and then clicking on 'book tickets'.
How much is the entry fee & when do I pay?
You pay your entry fee at the time of making the booking on our website www.ronniescotts.co.uk or through the box office 0207 439 0747. If you come along on the night and we have availability, you simply pay on the door.
Our standard price is £30 (priority seating usually at £40 or restricted view/standing at £25). This occasionally varies according to the stature of the artist. All concerts have their price stated (go to 'find out more' on the performances section).
If you wish to dine with us whilst watching the show, you can book this also, simply state a dining time. Please see our new menu in the 'dining at Ronnies' section.
Is the club air-conditioned?
We are pleased to tell you that YES we are fully air-conditioned!
What times do bands start and finish?
SET TIMES
Doors open 6pm (open until 3am most nights)
Monday to Thursday
7pm - 7.45pm Support Act
8.15pm - 10.15pm Main Act (with an interval)
11pm - 3am Late Late Show - Jazz Set with Special Guests
Friday and Saturday
Doors 6pm
7pm Support Act
8.15pm - 9.30 Main Act
9.45pm Doors Close
Turn house around
Doors open 10.30pm
11.15pm-12.30 am Main Band
1am - 3am Late Late Show
Sunday
Doors 6.30pm
8.15 - 10.15 Main Act (with an interval)
(Set times subject to change)
(On dates where we have an advertised 'DOUBLE BILL!', set times follow a format of 2 sets per band in the format A,B,A,B, live music running between approx 7.30pm and 12.30am)
Is there a dress code?
We operate a relaxed dress code, although most people choose to dress smart casual.
We do not allow Flip-Flops and Shorts.
Is the club non-smoking?
Yes! Ronnie Scott's and Ronnie's Bar are now fully non-smoking.
Is photography and filming allowed inside Ronnie Scotts
Unfortunately, this is not allowed in any circumstances.
For press enquiries or photo requests, please go to the 'contact us' section.
Is seating guaranteed?
If you have made a booking, you will be seated according to the type of ticket purchased. We sell priority, standard and restricted view/standing tickets.
Priority seats are tables on the floor level.
Standard seats are bench tables on the side (good view of stage).
Restricted View/Standing tickets - you will be seated on the left hand side of the club with a partially restricted view or else you can stand at the bar. Seating is first-come first-served. Seating is not guaranteed unless you choose to have dinner at time of booking.
Priority seats - gold,
Standard seats - red
Restricted view seats / Standing - blue
Can I choose where I sit?
No, seating is assigned on the night by the Maitre 'D. On the night he/she will do their best to accommodate your preference within the seating category you have chosen. Table plan below shows priority seats in gold, standard seats in red and restricted view seats in light blue.
What happens on Friday & Saturdays?
We have 2 houses on Fridays and Saturdays.
If you book, you can choose to come to the 1st house (running from 6pm-10.00pm) or to the 2nd house (10.30pm-3am).
1st house customers must leave by 10.00pm
Monday-Thursday and Sundays, guests may stay all night.
(subject to change)
What time do I arrive?
If you are coming for the show only you may arrive any time you wish up to the start of the main act.
Our doors open at 6pm during the week and 6.30pm on Sundays
If you book for a show + dining, we will need to take a time of arrival (as you would in a restaurant). Most guests choose to dine between 6pm and 8.30pm
Are children allowed in to the club?
Children of all ages are able to attend our Sunday Jazz Lunches every Sunday between 12-4pm
Children ages 14 (minimum age) and above are allowed in to the main club for evening shows if accompanied by an adult, and are required to leave by 12 Midnight.
For Ronnie's Bar (upstairs), the minimum age limit is 18
Where do I pick up my tickets?
Ronnie Scott's concerts are not ticketed.
When you make a booking, your name will go on to the guest list for that night so please quote this at reception for entry.
You will receive an automatic email confirmation for your reference.
Is dining available for the 2nd house (weekends)?
Yes, there is a full late menu available, you will be given a menu when seated.
What if I wish to cancel my booking?
Unfortunately, we are unable to offer a refund for cancellations but we are happy to switch your booking over to another date or issue a credit note (via email) as long as 48hrs prior notice is given.
Do I have to be a member?
Ronnie Scott's Club: No, you do not have to be a member but if you are, you receive priority booking and benefits (please see 'membership')
Ronnie's Bar Upstairs: No, the bar is open to the public 7 days a week! No reservation needed.
Do I need to book in advance?
YES. It is advisable to book seats in advance as many of our concerts become fully booked. We can usually take bookings up to 6 weeks in advance, and please book early to avoid disappointment.
To make a booking, please go to the 'what's on' section of the website. You will need to sign up as a user of the site.
When is the box office open?
Monday-Friday from: 10.30 am - 6pm & Saturday 12-5pm
Do you have different bands on every night?
We feature international jazz artists (mainly from the U.S.A.) who appear for a season from 2-3 days up to two weeks. (excluding Sundays). The main act is usually supported by a well-known British group and/or our house band.
Please see our website "What's on" section for more info on up-coming performances or visit the club in person for a programme.
Is eating and drinking optional?
You are not obliged to order food or drinks. However, there will be a waiter assigned to your table should you wish to order anything throughout the course of the evening.
All dining takes place within the main club room whilst enjoying the show.
Do you accommodate large groups?
Yes, we do accommodate large groups up to 10 people maximum, and 6 on 2nd houses
If the club is fully booked, what can I do?
Unfortunately, sold out means everyone has prepaid for their tickets and therefore there is a very little chance of any returns. If we do have a cancellation, the tickets go straight back on sale on the website. We regret we do not keep a waiting list.
Are there any concessions?
Ronnie Scott's Members: 20% off any tickets (up to 4 per gig)
Musician's Union (MU) members, and students (with valid NUS, ISC cards) can access the club for half price (£6) Monday-Thursday after 11.00pm subject to availability.
Are vegetarians catered for?
Yes. Please see our menu.
How do I get to you on public transport?
Nearest London Underground stations are about 5 minutes walk away at Tottenham Court Road and Leicester Square.
The last trains stop running at about 12.30am. There are also night buses, most of which leave from Trafalgar Square and run throughout the night.
London Transport enquiries: telephone +44 (0)20 7222 1234 or go to www.londontransport.co.uk or www.thetube.com
There is a map in the 'contact us' section of the website.
Where can i get the Ronnie Scotts Magazine
We have a bi-monthly programme which is available in house and is posted to Ronnie Scott's members.
Do you sell merchandise?
You can purchase gift vouchers for any amount from £5.00 upwards (Box Office 0207 439 0747)
You may also purchase T-Shirts and The Ronnie Scott's 50th Anniversary Book at the club or online.
http://www.ronniescotts.co.uk/merchandise
When the club is open at night, we also sell CD’s from featured artists as well as artists who have played here in the past- many recorded live at the club.
Where can I park?
The nearest 24hr NCP car parks are in Brewer Street, Wardour Street, Denman Street and the Swiss Centre. www.ncp.co.uk There is also a 24hr Master Park in Gerrard Place, Cambridge Circus, off Shaftesbury Avenue, telephone +44 (0)20 7641 6000.
Do you have wheelchair access?
Ronnie Scott's Jazz Club is Wheelchair accessible. There is an accessible toilet on the ground floor and no stairs leading into the main club.
Ronnie's Bar Upstairs is not wheelchair accessible unfortunately.
Can I talk during performances ?
THE CLUB KINDLY REQUESTS THAT CONVERSATIONS BE KEPT TO A MINIMUM DURING PERFORMANCES - THIS IS OUT OF RESPECT FOR THE MUSICIANS AND YOUR FELLOW GUESTS.
Do you take large groups?
Bookings up to 10 persons subject to availability can be taken for the main club room and a max of 6 on second shows (up to 25 persons in the upstairs bar), and
Please note however that we require conversations to be kept to a minimum during performances. For this reason, the main club room may be unsuitable for your group.
Is there a Cloak Room ?
YES.
Please note all bags will be checked upon entering the club. Please note we require large bags and rucksacks to be checked into the cloak room. Please do not attend our venue with excess baggage.
Do you have a complaints / refund procedure ?
Complaints can be made by post, telephone or email and may be initially responded to by a member of our box office team.
In most instances, complaints made via email and post will be addressed by Senior Management
Management will always seek to resolve complaints reasonably but should you be unhappy with the outcome you can request your complaint to be escalated to the Managing Director
