Frequently Asked Questions
Click on a question below to reveal the answer.
What is Ronnie Scott's?
We are one of the oldest jazz clubs in the world. We opened in 1959 and since that time have featured most of the legendary and popular names in modern jazz and jazz fusion. The club officially reopened on Monday 26th June 2006, after 3 months of refurbishment.
Main Jazz Club (downstairs):
We're a live venue so you need to book tickets in advance to come and see a show. Once you're inside, we allocate you seats and then you can order food and drinks (to be paid for on the night) from your seats. There's table service throughout the whole show.
Food & Drinks menus available here.
Ticket prices depend on seat allocation. You can take a look at the section plan here.
If a date is not available on the schedule, that means that it hasn't been released yet. Keep an eye on our website or join our newsletter to be notified when new dates are released.
Ronnie's Bar upstairs:
The upstairs bar is a separate venue above the main club. More info here.
When is the club open?
7 days a week!
Monday and Tuesday: 5.30pm - 12am
Wednesday - Saturday: 5.30pm - 3am.
Sunday lunches: 12pm - 4pm
Sunday evenings: 6.30pm until 10.00pm
Bank Holidays operate on Sunday opening hours.
How do I book?
You can book online by going to the performances section, and then clicking on 'book tickets'.
You can also telephone the Box Office on +44 (0) 20 7439 0747- option 1. Box office hours are:
Monday - Friday 10.30am - 5.30pm
How much is the entry fee & when do I pay?
You pay your entry fee at the time of making the booking on our website www.ronniescotts.co.uk or through the box office 0207 439 0747. If you come along on the night and we have availability, you simply pay on the door.
For the Main Shows our average standard price is £37.50 (priority seating usually at £47.50 and restricted view at £30). This varies according to the stature of the artist. All concerts have their ticket prices stated (go to 'find out more' on the performances section).
If you wish to dine with us whilst watching the show, you can book this also, simply state a dining time. Please see our menu here.
If you wish to book in advance for the Upstairs Bar it is £10 + £2.50 booking fee, whether booking online or through Box Office.
This will include a table reservation until 7.30pm Monday - Thursday and until 8pm Fridays and Saturdays. We cannot guarantee seating, if you arrive after the given time and entry will be subject to availability.
We are selling tickets on the door for the Upstairs Bar on Fridays and Saturdays for £15 each.
You can also book for the Late Late Show in advance on our website, the tickets are £12 each. If the advance tickets have sold out, then the rest of tickets will be sold on the door at 11.15pm.
Is the club air-conditioned?
We are pleased to tell you that YES we are fully air-conditioned!
We have also recently updated the air conditioning system and can confirm that the air in the room gets recycled completely 6 times per hour to ensure fresh air at all times.
What times do bands start and finish?
SET TIMES
When there is a single Main Show on Monday or Tuesday:
Doors: 6pm
Show: 7.30pm - 8.15pm
(break)
Show: 8.45pm - 9.30pm
When there are dobule Main Shows Monday to Saturday:
1st show (house):
Doors: 5.30pm
Show: 6.30pm - 7.45pm
Doors close: 8pm
2nd show (house):
Doors: 8.30pm
Show: 9.15pm - 10.30
Sunday Lunch Show:
Doors: 12pm
Show: 1 - 1.45pm (break) 2.15 - 3pm
Doors close: 4pm
Sunday Evening Show:
Doors: 6.30pm
Show: 8 - 8.45pm (break) 9.15 - 10pm
Late Late Show Wednesday to Saturday:
Doors: 11.15pm
Set 1: 11.30pm - 12.15am
DJ: 12.15am - 1am
Set 2: 1am - 1.45am
DJ: 1.45am - 2.45am
Doors close: 3am
UPSTAIRS@RONNIES:
Monday to Thursday:
Doors: 6pm
Set 1: 7pm
Set 2: 8pm
Set 3: 9pm
Music is finished by 10pm
Fridays and Saturdays:
Doors: 6pm
Music starts: 9pm
Doors close: 1am
Is there a dress code?
We operate a relaxed dress code, although most people choose to dress smart casual.
We do not allow flip-flops.
Is photography and filming allowed inside Ronnie Scotts?
Unfortunately, this is not allowed in any circumstances.
For press enquiries or photo requests, please click here.
Is seating guaranteed?
If you have made a booking, you will be seated according to the type of ticket purchased. We sell priority, standard and slightly restricted view tickets. Exact seats are allocated upon arrival within the category booked.
Priority seats are tables on the floor level, close to the stage and in front ot the bar (gold).
Standard seats are soft bench tables on the sides of the venue, with a good view of stage (orange).
Slightly Restricted View - bench tables with a partially restricted view of the stage. Seating is first-come first-served (light blue).
If you have a booking at the Upstairs Bar, seating is guaranteed, provided that you arrive before 7.30pm Monday to Thursday and 8pm Fridays and Saturdays.
Can I choose where I sit?
No, seating is assigned on the night by the Maitre D'. They will do their best to accommodate your preference within the seating category you have booked, if they are able to.
Table plan below shows priority seats in gold, standard seats in orange and slightly restricted view seats in light blue, subject to slight changes at the Maitre D's discretion.
For the Upstairs Bar all the seats are assigned upon arrival.
What time do I arrive?
If you are coming for the show only you may arrive any time you wish up to the start of the main act.
Usually our doors open at 5.30pm. For more specific timings see: Show Times.
Please keep in mind that the specific seats are assigned upon arrival, so the earlier you are there, the more choices of seats there might be.
Are children allowed in to the club?
Children of all ages are able to attend our Sunday Jazz Lunches every Sunday from 12pm - 4pm, if they are accompanied by a parent or a guardian. Advance booking required.
Children ages 14 and over are allowed in to the main club for evening shows if accompanied by an adult, and are required to leave by Midnight.
Ronnie's Bar (Upstairs) is strictly over 18.
Where do I pick up my tickets?
You do not need to pick up tickets.
When you make a booking, your name will go on a guest list for that night, so please quote your name at reception for entry.
We recommend you have your booking confirmation email on hand, but this is not strictly required.
What if I wish to cancel my booking?
Unfortunately, we are unable to offer a refund for cancellations but we are happy to switch your booking over to another date or issue a credit note (via email) as long as 5 days prior notice is given.
Please provide your order number when requesting for a credit note.
Do I have to be a member?
No, you do not have to be a member but if you are, you receive priority booking and benefits. More details here.
Do I need to book in advance?
YES. It is advisable to book seats in advance as many of our concerts become fully booked. We can usually take bookings up to 6 weeks in advance, and please book early to avoid disappointment.
To make a booking, please go to the 'what's on' section of the website. You will need to sign up as a user of the site.
When is the box office open?
The telephone lines are open on:
Monday - Friday from: 10.30 am - 5.30pm
Saturday: 12.30pm - 5pm
We are unable to sell from reception during these restricted times.
Is eating and drinking optional?
You are not obliged to order food or drinks. However, there will be a waiter assigned to your table should you wish to order anything throughout the course of the evening.
All dining takes place within the main club room whilst enjoying the show.
Do you accommodate large groups?
Yes, in the main club we accommodate groups of up to 10 people for the First House, and up to 6 people for the Second House.
Please note, however, that we require conversations to be kept to a minimum during performances. For this reason, the main club might not be suitable for your group.
Our upstairs bar is a more casual venue that can accommodate groups of up to 20 people on Fridays and Saturdays and up to 10 people Monday to Thursday.
If the club is fully booked, what can I do?
If a show is sold out, please keep an eye on the website for any returns - if we do have any cancellations, the tickets go straight back online.
We regret we do not keep a waiting list.
Any last minute returns or extra seats are sold on the door on the night of the performance.
Are there any concessions?
Ronnie Scott's Members: 20% off any tickets (up to 4 per gig, member must be in attendance)
Musician's Union (MU) members, and students (with valid MU, NUS, ISC cards) can access the club for half price (£6) Wednesdays and Thursdays after 11.15pm subject to availability.
Blue Badge holders are entitled to 1 free carer ticket. To book this in, please give us a call.
Are vegetarians catered for?
Yes. Please see our menu.
How do I get to you on public transport?
Nearest London Underground stations are about 5 minutes walk away at Tottenham Court Road and Leicester Square.
The last trains stop running at about 12.30am. There are also night buses, most of which leave from Trafalgar Square and run throughout the night.
London Transport enquiries: telephone +44 (0)343 222 1234 (charges apply) or go to https://tfl.gov.uk/.
There is also a map here.
Do you sell merchandise?
We sell official merchandise and music here.
You can also purchase gift vouchers for any amount from £10.00 upwards here.
Where can I park?
The nearest 24hr NCP car parks are in Brewer Street, Wardour Street, Denman Street and the Swiss Centre: www.ncp.co.uk. There is also parking in Chinatown here.
Do you have wheelchair access?
Ronnie Scott's Jazz Club is Wheelchair accessible. There is an accessible toilet on the ground floor and no stairs leading into the main club.
Unfortunately Ronnie's Bar Upstairs is not wheelchair accessible.
Can I talk during performances ?
THE CLUB KINDLY REQUESTS THAT CONVERSATIONS BE KEPT TO A MINIMUM DURING PERFORMANCES - THIS IS OUT OF RESPECT FOR THE MUSICIANS AND YOUR FELLOW GUESTS.
How do I use my credit note?
The instructions on how to use your credit note will be in your credit note confirmatiom email. Please note that credit notes can only be used online.
They often go to spam, so check there as well.
Please log onto your account on our website, pick a show that you would like to book for, then enter the long credit note code into the 'Promotional Codes' box.
Please make sure that the credit note worked before proceeding to the payment.
If you have any troubles with this, please give us a call on 020 7439 0747 option 1, during regular Box Office hours, that can be found under 'CONTACT' on our main page.
I am trying to book tickets for the Upstairs Bar or the Late Late Show, but I don't see how?
If there is no big red button saying: 'Book Your Tickets Now', it means that advance tickets have sold out.
The rest of the tickets will be sold on the door.
For door times see: Show Times.
How do I use my voucher?
Pick a show that you would like to attend and give us a call on 020 7439 0747 option 1 to book it in.
You will need to quote your voucher details to us on the phone and you will have to bring your voucher with you on the night of the show, so we can collect it.
Please note, that vouchers are currency, so if you do not bring your voucher, we will have to charge you for the tickets.
Is there a Cloak Room ?
YES.
Please note all bags will be checked upon entering the club. Please do not attend our venue with excess baggage.
Do you have a complaints / refund procedure ?
Complaints can be made by email to bookings@ronniescotts.co.uk and may be initially responded to by a member of our box office team.
If need be, then, complaints made via email will be addressed by Senior Management as well.
Management will always seek to resolve complaints reasonably but should you be unhappy with the outcome you can request your complaint to be escalated to the Managing Director.
