About Ronnie's

Frequently Asked Questions

Click on a question below to reveal the answer.

What is Ronnie Scott's?

We are one of the oldest jazz clubs in the world. We opened in 1959 and since that time have featured most of the legendary and popular names in modern jazz and jazz fusion. The club officially reopened on Monday 26th June 2006, after 3 months of refurbishment.

Main Jazz Club (downstairs):

We're a live venue so you need to book tickets in advance to come and see a show. Once you're inside, we allocate you seats and then you can order food and drinks (to be paid for on the night) from your seats. There's table service throughout the whole show.

Food & Drinks menus available here.

Ticket prices depend on seat allocation. You can take a look at the section plan here

If a date is not available on the schedule, that means that it hasn't been released yet. Keep an eye on our website or join our newsletter to be notified when new dates are released. 

Ronnie's Bar upstairs:

The upstairs bar is a separate venue above the main club. More info here.

When is the club open?

7 days a week!

Monday - Saturday: 6pm-3am.

Sunday lunches: 12pm - 4pm

Sunday evenings: 6.30pm until 12 midnight

Bank Holidays operate on Sunday opening hours.

How do I book?

You can book online by going to the performances section, and then clicking on 'book tickets'.

You can also telephone the Box Office on +44 (0) 20 7439 0747-option 1. Box office hours are Monday-Friday 10.30am - 5.30pm

How much is the entry fee & when do I pay?

You pay your entry fee at the time of making the booking on our website www.ronniescotts.co.uk or through the box office 0207 439 0747. If you come along on the night and we have availability, you simply pay on the door.


Our standard price is £37.50 (priority seating usually at £47.50 and restricted view at £30). This varies according to the stature of the artist. All concerts have their ticket prices stated (go to 'find out more' on the performances section).


If you wish to dine with us whilst watching the show, you can book this also, simply state a dining time. Please see our menu here.

Is the club air-conditioned?

We are pleased to tell you that YES we are fully air-conditioned!

What times do bands start and finish?

SET TIMES

Doors open 6pm (open until 3am most nights)
Monday to Thursday

7pm - 7.45pm Support Act
8.15pm - 10.15pm Main Act (with an interval)
11pm - 3am Late Late Show -  Jazz Set with Special Guests

Friday and Saturday
Doors 6pm
7pm Support Act
8.15pm - 9.30 Main Act
9.45pm Doors Close


Turn house around

Doors open 10.30pm
11.15pm-12.30 am Main Band
1am - 3am Late Late Show

Sunday
Doors 6.30pm

8.15 - 10.15 Main Act (with an interval)

(Set times subject to change)
(On dates where we have an advertised 'DOUBLE BILL!', set times follow a format of 2 sets per band in the format A,B,A,B, live music running between approx 7.30pm and 12.30am)

Is there a dress code?

We operate a relaxed dress code, although most people choose to dress smart casual.

We do not allow Flip-Flops and Shorts.

Is the club non-smoking?

Yes! Ronnie Scott's and Ronnie's Bar are now fully non-smoking.

 

Is photography and filming allowed inside Ronnie Scotts

Unfortunately, this is not allowed in any circumstances.

For press enquiries or photo requests, please click here.

 

Is seating guaranteed?

If you have made a booking, you will be seated according to the type of ticket purchased. We sell priority, standard and restricted view tickets. Exact seats are allocated on arrival within the category booked. 

Priority seats are tables on the floor level, close to the stage and in front ot the bar.

Standard seats are bench tables on the sides of the venue, with a good view of stage. 

Restricted View - bench tables with a partially restricted view of the stage. Seating is first-come first-served. 

 

seating.jpg

Priority seats - gold,

Standard seats - red

Restricted view seats - blue

Can I choose where I sit?

No, seating is assigned on the night by the Maitre 'D. They will do their best to accommodate your preference within the seating category you have booked. Table plan below shows priority seats in gold, standard seats in red and restricted view seats in light blue, subject to slight changes at the maitre D's discretion.

seating.jpg

What happens on Friday & Saturdays?

We have 2 houses on Fridays and Saturdays.

If you book, you can choose to come to the 1st house (running from 6pm-10.00pm) or to the 2nd house (10.30pm-3am).

1st house customers must leave by 10.00pm

Monday-Thursday and Sundays, guests may stay all night, unless stated otherwise.

(subject to change)

What time do I arrive?

If you are coming for the show only you may arrive any time you wish up to the start of the main act.

Our doors open at 6pm during the week and 6.30pm on Sundays

If you book for a show + dining, we will need to take a time of arrival (as you would in a restaurant). Most guests choose to dine between 6pm and 8.30pm

Are children allowed in to the club?

Children of all ages are able to attend our Sunday Jazz Lunches every Sunday from 12pm - 4pm. Advance booking required.

Children ages 14 and over are allowed in to the main club for evening shows if accompanied by an adult, and are required to leave by 12 Midnight.

Ronnie's Bar (upstairs) is strictly over 18.

Where do I pick up my tickets?

You do not need to pick up tickets.

When you make a booking, your name will go on a guest list for that night, so please quote your name at reception for entry.

We recommend you have your booking confirmation email on hand, but this is not strictly required.

 

Is dining available for the 2nd house (weekends)?

Yes, there is a full late menu available.

What if I wish to cancel my booking?

Unfortunately, we are unable to offer a refund for cancellations but we are happy to switch your booking over to another date or issue a credit note (via email) as long as 48hrs prior notice is given.

Do I have to be a member?

No, you do not have to be a member but if you are, you receive priority booking and benefits. More details here

Do I need to book in advance?

YES. It is advisable to book seats in advance as many of our concerts become fully booked. We can usually take bookings up to 6 weeks in advance, and please book early to avoid disappointment.

To make a booking, please go to the 'what's on' section of the website. You will need to sign up as a user of the site.

When is the box office open?

Monday-Friday from: 10.30 am - 6pm & Saturday 12-5pm

Do you have different bands on every night?

We regularly feature different international and local jazz artists. The main act is usually supported by a well-known British group and/or our house band.

Please see our website "What's on" section for more info on upcoming performances or visit the club in person to pick up a programme.

Is eating and drinking optional?

You are not obliged to order food or drinks. However, there will be a waiter assigned to your table should you wish to order anything throughout the course of the evening.

All dining takes place within the main club room whilst enjoying the show.

Do you accommodate large groups?

Yes, in the main club we accommodate groups of up to 10 people for the First House, and up to 6 people for the Second House.

Please note, however, that we require conversations to be kept to a minimum during performances. For this reason, the main club might not be suitable for your group. 

Our upstairs bar is a more casual venue that can accommodate groups of up to 20 people.

If the club is fully booked, what can I do?

If a show is sold out, please keep an eye on the website for any returns - if we do have any cancellations, the tickets go straight back online.

We regret we do not keep a waiting list.

Any last minute returns or extra seats are sold on the door on the night of the performance. 

Are there any concessions?

Ronnie Scott's Members: 20% off any tickets (up to 4 per gig, member must be in attendance)

Musician's Union (MU) members, and students (with valid NUS, ISC cards) can access the club for half price (£6) Monday-Thursday after 11.00pm subject to availability.

Are vegetarians catered for?

Yes. Please see our menu.

How do I get to you on public transport?

Nearest London Underground stations are about 5 minutes walk away at Tottenham Court Road and Leicester Square.

The last trains stop running at about 12.30am. There are also night buses, most of which leave from Trafalgar Square and run throughout the night.  

London Transport enquiries: telephone +44 (0)343 222 1234 (charges apply) or go to https://tfl.gov.uk/.


There is also a map here.

Where can i get the Ronnie Scott's Magazine?

We have a bi-monthly programme which is available in house and is posted to Ronnie Scott's members. You can read a digital copy here.

Do you sell merchandise?

We sell official merchandise and music here.

You can also purchase gift vouchers for any amount from £10.00 upwards here.

All merchandise can be purchased in person from the club reception.

Where can I park?

The nearest 24hr NCP car parks are in Brewer Street, Wardour Street, Denman Street and the Swiss Centre: www.ncp.co.uk.  There is also parking in Chinatown here.

Do you have wheelchair access?

Ronnie Scott's Jazz Club is Wheelchair accessible. There is an accessible toilet on the ground floor and no stairs leading into the main club.

Unfortunately Ronnie's Bar Upstairs is not wheelchair accessible.

Can I talk during performances ?

THE CLUB KINDLY REQUESTS THAT CONVERSATIONS BE KEPT TO A MINIMUM DURING PERFORMANCES - THIS IS OUT OF RESPECT FOR THE MUSICIANS AND YOUR FELLOW GUESTS.

Is there a Cloak Room ?

YES.

Please note all bags will be checked upon entering the club. Please note we require large bags and rucksacks to be checked into the cloak room.  Please do not attend our venue with excess baggage.

Do you have a complaints / refund procedure ?

Complaints can be made by post, telephone or email and may be initially responded to by a member of our box office team.

In most instances, complaints made via email and post will be addressed by Senior Management

Management will always seek to resolve complaints reasonably but should you be unhappy with the outcome you can request your complaint to be escalated to the Managing Director

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Registered in England No. 1590762.
Registered Address: Palm Glen Ltd, Park House, 26 North End Road, London NW11 7PT
Copyright © 2018 Ronnie Scott's, All Rights Reserved.
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